Rusuntogel Privacy Policy – Personal Data Protection for Malaysian Users

Rusuntogel ("we", "our platform") values the privacy of every user who uses our services at rusuntogel.my. This Privacy Policy sets out in detail how we collect, process, store, use and protect your personal data when you register for, use or access the rusuntogel platform.

This Privacy Policy applies to all rusuntogel users residing in Malaysia and covers all data collected through the rusuntogel.my website, mobile applications and any written or verbal communications with our team. By registering an account or using the rusuntogel platform, you consent to the collection and use of your personal data as described in this Privacy Policy.

Rusuntogel fully complies with the Personal Data Protection Act 2010 (Malaysia's PDPA) and all regulations in force under it. We have appointed a Data Protection Officer responsible for ensuring PDPA compliance across all our operations. If you have any privacy-related enquiries, you may contact this officer by email at support@rusuntogel.my.

Rusuntogel collects several categories of personal data to enable us to provide a safe, fair and seamless online Sports Betting and casino experience for users in Malaysia. The following are the types of data we collect:

We do not collect sensitive category data such as health information, religious beliefs, political views or biometric data, except where required by law for specific AML or KYC compliance purposes.

Rusuntogel only uses your personal data for legitimate, disclosed purposes. We do not use your data for any other purpose without first obtaining your additional consent. The primary purposes for which we use your data are as follows:

• Account Management: To create, verify and manage your rusuntogel account, including the identity verification (KYC) process required by law.
• Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, Maybank2u and CIMB Clicks, as well as withdrawals to your account in Malaysian Ringgit (MYR).
• Service Provision: To allow you to place Sports Betting on the Malaysia Super League, EPL, BWF badminton, MPL MY esports, and all other sports, as well as access Live Casino and slots.
• Security & Fraud: To detect and prevent fraudulent activity, money laundering (AML), account abuse, and any other unlawful activities.
• Customer Support: To handle enquiries, complaints, and technical support requests submitted to the rusuntogel support team.
• Legal Compliance: To comply with legal obligations under PDPA 2010, AMLA 2001, and any other applicable regulations.
• Responsible Gaming: To monitor usage patterns and identify users who may need responsible gaming support, in line with our commitment to user well-being.
• Service Improvement: To analyse platform usage patterns on an aggregate (not individual) basis for the purpose of improving user experience and developing new features.
• Marketing Communications: To send you information about promotions, offers and platform updates — only where you have given your consent to receive such communications.

Rusuntogel does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your personal data with certain categories of third parties for limited and legitimate purposes:

• Payment Processors: Payment service providers — including FPX operators, DuitNow and recognised Malaysian e-wallet platforms — receive the transaction information necessary to process your deposits and withdrawals. They are bound by strict financial security standards.
• Technology Providers: Cloud infrastructure providers, fraud detection systems, and casino software providers that assist us in operating the platform. All such providers are bound by strict confidentiality agreements and may only use data for the specified purposes.
• Legal Authorities: Malaysian law enforcement agencies, courts, or regulatory bodies with valid legal authority to request data disclosure in criminal investigations or compliance obligations.
• Responsible Gaming Body: In certain circumstances, the minimum necessary information may be shared with a legitimate gambling self-exclusion body to protect users who have applied for self-exclusion.

Any third party that receives your data from rusuntogel is required to protect it to a standard no less than our own data protection standards. We do not permit third parties to use your data for their own purposes unrelated to the services they provide to us.

Rusuntogel takes data security seriously. We implement multiple layers of technical and organisational protection to safeguard your personal data against unauthorised access, alteration, disclosure or destruction. Our key security measures include:

• Data Encryption in Transit: All communications between your device and rusuntogel's servers are protected with TLS 1.3 and SSL 256-bit encryption — the same standard used by Maybank and CIMB for online banking.
• Data Encryption at Rest: All sensitive personal data, including financial information and identity verification details, is encrypted at rest within our databases.
• Role-Based Access Control: Only staff with a legitimate business need are permitted to access users' personal data. All access is logged and audited on a regular basis.
• Two-Factor Authentication (2FA): Available to all user accounts and mandatory for all internal staff accounts that access user data systems.
• Regular Security Testing: We conduct regular penetration testing and security audits carried out by independent third parties to identify and address any vulnerabilities.
• 24/7 Monitoring: Our systems are monitored around the clock to detect any suspicious activity or attempted security breaches.

While we take all reasonable steps to protect your data, no system is entirely free from risk. In the event of a data breach involving your personal data, rusuntogel will notify you within the timeframe stipulated by PDPA 2010 and take all necessary steps to limit the impact of the breach.

You also play an important role in keeping your account secure. Use a strong, unique password, never share your login credentials with anyone, and notify us immediately at support@rusuntogel.my if you suspect any unauthorised activity on your account.

Rusuntogel retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by Malaysian law. Our data retention practices are as follows:

• Active Account Data: Retained for as long as your account is active and for 7 years after account closure to meet AML and PDPA legal compliance obligations.
• Financial Transaction Records: All MYR deposit records, MYR withdrawal records and betting history are retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legislation.
• KYC Documents: MyKad copies and other identity verification documents are retained for 7 years after the business relationship ends, in accordance with the requirements of AMLA 2001.
• Support Communication Records: Live chat session records and customer support emails are retained for 2 years for service quality and dispute resolution purposes.
• Technical Data and Logs: Access logs and technical data are retained for 12 months for security and fraud detection purposes.
• Marketing Data: Retained until you withdraw consent to receive marketing communications, then deleted within 30 days.

Once the relevant retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you personally. The deletion process is carried out in accordance with strict security standards to ensure the data cannot be recovered.

As a rusuntogel user residing in Malaysia, you have certain rights under the Personal Data Protection Act 2010 with respect to the personal data we hold about you. We fully respect these rights:

To exercise any of the above rights, please contact our Personal Data Protection Officer by email at support@rusuntogel.my, clearly stating the right you wish to exercise along with your account details. We may require identity verification before processing your request in order to protect the security of your data. Please note that certain rights may be limited by our legal obligations — for example, data that must be retained for AML purposes cannot be deleted upon individual request.

Rusuntogel uses cookies and similar tracking technologies to enhance the user experience and analyse how our platform is used. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled as they are necessary for the platform to function properly.
• Performance Cookies: Anonymously collects information on how users interact with our platform to help us identify areas for improvement.
• Functional Cookies: Stores user preferences such as selected language, last used account and other settings to personalise your experience.
• Internal Analytics Cookies: Used by rusuntogel's internal teams to understand overall usage patterns and make more informed product development decisions.

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the rusuntogel platform — for example, disabling session cookies will prevent you from logging in. For guidance on managing cookies in your browser, please refer to your browser's documentation.

Rusuntogel may contact you with information about the latest promotions, new bonuses, upcoming Malaysia Super League or EPL football matches, BWF badminton tournaments, MPL MY esports events, and platform updates. These communications are only sent if you have given your consent at registration or at a later time.

You have full control over the marketing communications you receive from us:

• Click the "Unsubscribe" link provided at the bottom of every marketing email we send
• Update your communication preferences in your rusuntogel account settings under the "Notifications" section
• Contact our support team via live chat or email at support@rusuntogel.my to request that we stop all marketing communications

Please note that opting out of marketing communications will not affect important transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and policy-related emails that we are required to send you.

The rusuntogel platform is exclusively for individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe your child has registered a rusuntogel account, please contact us immediately at support@rusuntogel.my. We will investigate and delete the account along with all associated data once verified.

Rusuntogel employs multiple age verification mechanisms, including MyKad checks during the KYC process, to ensure that only eligible adults can access our platform. We strongly encourage all parents and guardians to use appropriate parental control software on devices shared with children.

Rusuntogel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or updates to the services we offer. When we make significant amendments, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying a clear notice on the rusuntogel.my homepage for a minimum of 14 days
• Sending notification emails to all registered users for significant amendments that involve changes to how your data is used

Your continued use of the rusuntogel platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data as permitted by law. It is your responsibility to review this page periodically.